FAQs
July 21, 2021 2024-11-12 10:20FAQs
Orders & Shipping
How did my package ship?
我们通常会在您付款后的 7 个工作日内安排现货产品的交付,具体取决于品牌的时间。预售产品将在详细信息中标记。发货后,预计在 8-18 个工作日内送达。我们会根据不同地区选择不同的快递公司
Are all your products original?
我们的产品将标有品牌名称。如果没有,有些产品来自工厂,其中大部分是配件。
Are the sizes accurate?
我们将根据品牌提供的尺码表进行翻译。建议引用特定值,而不是大小的名称。无论如何,都会有大约 4 厘米的误差。
What are business days?
周一至周五
How do I know my package has shipped?
您的订单会有提示,确保我们也会给您发送电子邮件,因此请务必填写真实的电子邮件
Why are certain products unavailable to ship to Internationally?
我们基本上向欧洲、亚洲和美洲的所有地区送货。如果您所在的地区不可用,请通过电子邮件与我们联系。
Why is my tracking number not updating?
国际快递可能会有点慢,但如果超过 72 小时没有信息,请联系我们,我们会尽快为您解决。
How to return or exchange products
国际运费非常昂贵,因此建议您在下订单前确认订单。如果由于我们的错误导致商品发送错误,请保持商品的原始状态,我们将承担退货运费。如果是出于您自己的原因,例如您不再喜欢该产品,您将承担运费。
How to contact you?
Email:dllolitadl@gmail.com
What if my package is lost?
If we cannot contact you due to a wrong address, we will assist you in finding you. If it is due to force majeure, such as floods, we will bear part of the loss. If it is due to the courier company, we will compensate you for all the losses.
Discounts
What basic discounts can I get?
1. You can enjoy a 10% discount for your first order.
2. Invite your friends to place an order and you can enjoy another 10% discount.
3. You can enjoy a $20 discount for orders over $399.
4. Give us a positive review and you can get a $5 coupon.
Will I get rewarded for posting videos or photos on social media?
If you post a video or photo on social media [tiktok / instagram / facebook / X…] you will get a $5 coupon. Contact us to get the code. If your post gets more than 1,000 likes, we will give you a 10% discount on your next order. If your post gets more than 6,000 likes, we will give you a dress for free.
I am a blogger, how can I contact you for cooperation?
Email:dllolitadl@gmail.com
Please write to us and indicate your account number and quotation.